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Member FAQs

WE'RE HERE FOR YOU

Q: Are you refunding my membership dues?

Keeping your membership active will enable the Y to remain fully focused on efforts to help our community stay strong. You can convert your membership to a tax-deductible donation to help your community during this time. Your monthly membership draft will remain the same, and your funds will be fully dedicated to assisting your community. When we resume normal operations, your donation will end. At that time, we’ll convert you back to regular membership.

You don’t have to do anything for this to happen. If we don’t hear from you, we will convert your membership dues into a much-needed contribution while we are closed. The YMCA will provide a tax receipt at the end of the year.

If you are not able to retain your membership as a donation during this uncertain time, we understand and ask you to consider putting your membership on hold instead of canceling. A hold on your membership signals that you are still with us, which matters greatly to us as well.


Q: When will the Y open again?
This situation is ever-changing and we are closely monitoring guidance from local and state government. Based on guidelines from our local government, the Y will remain closed for regular operations through April 22, 2020. Please know that we, too, are anxious to resume normal operations and welcome our members back into our Ys. We will continue to monitor the situation and provide updates on our website should this date change. Thank you for staying with us!



Q: Have any YMCA of Coastal Georgia members tested positive for COVID-19?
No. At this time, we are not aware of any members or staff at our facilities who have tested positive for COVID-19.



Q: What is the Y doing during this closure?
 The Y will be doing a deep sanitizing clean during this closure. We will also be bringing some wellness resources to members virtually through social media and our website. In addition, the Y is actively supporting our community, pivoting our resources to provide support where we can make the greatest impact. Impact through childcare for critical, front line professionals and first-responders and offering our locations as school lunch drop offs for our local children.


Q: I was in the Y recently, should I be concerned?
A: We all need to be aware of the potential spread of the virus and monitor ourselves and loved ones for COVID-19 symptoms of fever, cough, and shortness of breath. If you or a loved one develop these symptoms please stay home and speak to your healthcare provider. For more information go to the CDC information page on COVID-19 to learn What You Need to Know and What to Do If You Are Sick.

 

Q: What if I have further questions or need more information?

We want to hear from you and are ready to help. You can reach us by phone or email, as well as connect with us for updates on our facilities, community programs and digital resources online.

If you'd like to speak to someone directly, our Membership Team is available to connect Monday through Friday from 10 am to 4 pm at 912.354.5480.

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